Certificate in Hospitality Skills

Customer Service hospitality tourism and travel industries

• Develop a solid foundation in customer service skills and prepare for entry into the hospitality, tourism and travel industries.
• Learn how to effectively build your product and service knowledge in order to provide relevant information to customers
• Programs taught by industry professionals and highly-qualified instructors
• Develop soft skills sought by today’s employers, like effective communication, team-building, and collaboration.

This program will prepare you for success in workplaces driven by customer relationships, providing a pathway to work in organizations such as restaurants, hotels, motels, clubs, pubs, cafes, coffee shops and retail stores. With this qualification, students will be able to specialize in areas such as accommodation services, food and beverage and retail, or put their diverse skills to support the needs of small businesses. Students will learn effective communication skills, how to manage conflict and handle customer complaints, how to work in a team, and how to build product and service knowledge in order to provide relevant information to customers.