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Latest ServiceNow CSA Exam Materials | CSA Pdf Demo Download

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ServiceNow Certified System Administrator Sample Questions (Q461-Q466):

NEW QUESTION # 461
When working on a task, which field do you use to share knowledge and other customer-visible details?

A. Description
B. Additional comments
C. Caller note
D. Customer notes

Answer: B

Explanation:
#The "Additional comments" fieldis used to communicate information that isvisible to the customer. This field is commonly used inIncident Management, Service Requests, and other task-based records.
Key Differences Between Fields:
Additional Comments (#Correct Answer)- Used forcustomer-facingcommunication.
Work Notes- Used forinternal team communication(not visible to the customer).
Caller Note (A)- No such standard field exists.
Customer Notes (B)- Not a standard ServiceNow field.
Description (D)- Holdsinitial details of the issuebut is not used for ongoing communication.
#Reference:ServiceNow ITSM - Incident Management & Customer Communication

NEW QUESTION # 462
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

A. Service Catalog variables cannot affect the order price
B. Service Catalog variables can only be used in Record Producers
C. Service Catalog variables can only be used in Order Guides
D. Service Catalog variables are global by default

Answer: D

NEW QUESTION # 463
Which components are the responsibility according to the Shared Responsibility Model?
Choose 2 answers

A. Authentication and authorization
B. Media disposal and destruction
C. Backup and restore
D. Infrastructure management
E. Data encryption at rest

Answer: B,D

Explanation:
The Shared Responsibility Model in ServiceNow clearly delineates responsibilities between the cloud service provider (ServiceNow) and the customer. ServiceNow manages the infrastructure, including the physical data centers, networking, hardware, and media disposal and destruction, ensuring proper security of the underlying platform. Hence, Media disposal and destruction and Infrastructure management fall under the provider's responsibility.
The customer is responsible for their data, including backup and restore, access management (authentication and authorization), and encryption configuration on their data. While ServiceNow provides encryption capabilities, the customer must configure and manage encryption keys and access controls.
This model is critical for maintaining security and compliance in cloud environments and is explicitly detailed in ServiceNow's official documentation and cloud security best practices.
References:
ServiceNow Trust and Security Documentation, Shared Responsibility Model section ServiceNow System Administrator Study Guide, Cloud Security Chapter ServiceNow Docs: Shared Responsibility Model

NEW QUESTION # 464
Which component of a table contains a piece of data for one record?

A. Item
B. Field
C. Datapoint
D. Element
E. Factor

Answer: B

Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/managing-data/concept/c_Da

NEW QUESTION # 465
Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)

A. Record Number Format
B. System Date Format
C. Form Header Size
D. Banner Image
E. Browser Tab Title

Answer: B,D,E

Explanation:
TheBasic Configuration UI 16 modulein ServiceNow allows administrators to make basic UI customizations without needing to modify code or system properties manually. These settings apply to theoverall look and feelof the instance.
Banner Image (Option A)
Allows admins to change theServiceNow banner logoat the top of the page.
This is useful for branding the instance with a company's logo.
Browser Tab Title (Option C)
Changes thetitle displayed on the browser tabwhen accessing the ServiceNow instance.
Helps customize the instance's branding for different user environments (e.g., "IT Service Portal" instead of
"ServiceNow").
System Date Format (Option D)
Allows admins toset the date formatdisplayed across the instance.
Helps standardize date display based on organizational or regional preferences (e.g.,MM/DD/YYYY vs. DD
/MM/YYYY).
Customizable Elements via Basic Configuration UI 16:
Why Are the Other Options Incorrect?B. Record Number Format
Incorrect:The format of record numbers (such asINC0010001 for incidents) is controlled viaSystem Definition # Number MaintenanceandNOTin Basic Configuration UI 16.
E: Form Header Size
Incorrect:The form header size isnot directly customizable through Basic Configuration UI 16.
Form layout and styling changes are managed throughUI Policies, Client Scripts, or custom CSS configurations.
Reference from Certified System Administrator (CSA) Documentation:#ServiceNow Docs - Basic Configuration UI 16
#ServiceNow UI Customization Documentation
"Basic Configuration UI 16 provides a simple way to modifybanner images, browser titles, and system-wide date formats." Conclusion:The correct answers are:
A: Banner Image(Customizes the instance's logo)
C: Browser Tab Title(Changes the browser tab text)
D: System Date Format(Sets the instance-wide date format)
#Understanding Basic Configuration UI 16 is important for ServiceNow administratorsto quickly apply branding and instance-wide display settings without modifying system properties manually.

NEW QUESTION # 466
......

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