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ATLASSIAN Jira Cloud Administrator Sample Questions (Q58-Q63):
NEW QUESTION # 58
Inspect your current Incoming Mail Handler configuration:
Identify one reason why the current configuration is not fetching emails as planned.
- A. The blank space in the Incoming Mail Handler name will cause internal errors.
- B. The external mail service is not able to write the messages to the specified folder.
- C. A delay of 10000 minutes is not a valid setting and will cause an error.
- D. The syntax of the specified Folder Name is invalid and should be corrected to '/spam'.
Answer: B
Explanation:
Reference: https://confluence.atlassian.com/jirakb/troubleshoot-incoming-mail-in-jira-service-desk-790960076.html
NEW QUESTION # 59
A new team requests a Jira project. They must be able to:
* Manage and prioritize all work from a central backlog.
* Track progress with a burndown chart.
* Move pre-production defects and production defects through a different QA process.
* Have the project share its schemes with another project in the future.
Which project type fulfills these requirements?
- A. Team-managed Kanban
- B. Company-managed Scrum
- C. Company-managed Kanban
- D. Team-managed Scrum
Answer: B
Explanation:
The requirements for the new Jira project include a central backlog, burndown chart, different QA processes for defect types, and the ability to share schemes with another project. Thecompany-managed Scrumproject type (Option B) best fulfills all these requirements due to its support for Scrum boards, burndown charts, flexible workflows, and shared configurations.
* Explanation of the Correct Answer (Option B):
* Manage and prioritize all work from a central backlog:
* Company-managed Scrum projects include aScrum boardwith a central backlog where issues (e.g., Stories, Defects) can be managed and prioritized.
* Exact Extract from Documentation:
Company-managed Scrum projects
Company-managed Scrum projects provide a Scrum board with a central backlog for managing andprioritizing work.
To access:
* Go toProject > Backlog.
* Prioritize issues by dragging and dropping.Note: The backlog supports all issue types in the project.(Source: Atlassian Support Documentation, "Manage Scrum projects in Jira Cloud")
* Track progress with a burndown chart:
* Company-managed Scrum projects supportburndown chartsin sprint reports, which track progress based on Story Points or issue count during a sprint.
* Exact Extract from Documentation:
Burndown charts in Scrum projects
Company-managed Scrum projects include burndown charts in sprint reports to track progress.
To view:
* Go toProject > Reports > Burndown Chart.
* Select the sprint to view progress.Note: Burndown charts require sprints and Story Points or issue counts.(Source: Atlassian Support Documentation, "Manage Scrum projects in Jira Cloud")
* Move pre-production defects and production defects through a different QA process:
* Company-managed projects allow different issue types (e.g., Pre-production Defect, Production Defect) to use distinct workflows via aworkflow scheme. This enables separate QA processes (e.g., different statuses or transitions) for each defect type.
* Exact Extract from Documentation:
Configure workflows in company-managed projects
A workflow scheme maps workflows to issue types. Different issue types (e.g., Pre-production Defect, Production Defect) can use different workflows to support unique processes.
To configure:
* Go toSettings > Issues > Workflow schemes.
* Assign workflows to issue types in the project's scheme.Note: Company-managed projects support complex workflow configurations.(Source: Atlassian Support Documentation, "Configure workflow schemes")
* Have the project share its schemes with another project in the future:
* Company-managed projects use shared configurations (e.g., permission schemes, workflow schemes, issue type schemes) that can be reused by other projects. This allows the new project to share its schemes with another project in the future.
* Exact Extract from Documentation:
Shared configurations in company-managed projects
Company-managed projects use schemes (e.g., workflow, permission, issue type) that can be shared across multiple projects.
To share:
* Create a project with a shared configuration inSettings > Projects > Create project.
* Select the same schemes for another project.Note: Team-managed projects have project-specific configurationsand cannot share schemes.(Source: Atlassian Support Documentation, "Create a project in Jira Cloud")
* Why This Fits: Thecompany-managed Scrumproject type supports a central backlog, burndown charts, distinct workflows for defect types, and shared schemes, fully meeting all requirements.
* Why Other Options Are Incorrect:
* Company-managed Kanban (Option A):
* While company-managed Kanban projects support a central backlog (Kanban board) and shared schemes, they do not natively provideburndown charts, which are specific to Scrum projects for tracking sprint progress. Additionally, while different workflows for defect types are possible, Kanban projects are less aligned with sprint-based tracking like burndown charts.
* Extract from Documentation:
Company-managed Kanban projects use a Kanban board but do not include burndown charts, which are specific to Scrum sprints.
(Source: Atlassian Support Documentation, "Manage Kanban projects in Jira Cloud")
* Team-managed Scrum (Option C):
* Team-managed Scrum projects support a backlog, burndown charts, and simplified workflows. However, they do not support shared schemes, as configurations (e.g., workflows, permissions) are project-specific and cannot be reused by other projects.
Additionally, team-managed projects have limited workflow flexibility, making it harder to define distinct QA processes for defect types.
* Extract from Documentation:
Team-managed projects have project-specific configurations and cannot share schemes with other projects.
Workflows are simplified and may not support complex processes for multiple issue types.
(Source: Atlassian Support Documentation, "Manage team-managed projects in Jira Cloud")
* Team-managed Kanban (Option D):
* Team-managed Kanban projects support a Kanban board but lackburndown charts, as they do not use sprints. They also have project-specific configurations, preventing scheme sharing, and limited workflow flexibility for distinct QA processes.
* Extract from Documentation:
Team-managed Kanban projects do not support burndown charts or shared schemes. Workflows are project- specific and simplified.
(Source: Atlassian Support Documentation, "Manage team-managed projects in Jira Cloud")
* Additional Notes:
* Creating a company-managed Scrum project requiresJira administratorprivileges (Settings > Projects > Create project).
* The project can be configured with aScrum board,workflow schemefor distinct defect workflows, and shared schemes for future projects.
* Burndown charts require sprints and Story Points or issue counts to be configured.
:
Atlassian Support Documentation:Manage Scrum projects in Jira Cloud
Atlassian Support Documentation:Manage Kanban projects in Jira Cloud
Atlassian Support Documentation:Manage team-managed projects in Jira Cloud Atlassian Support Documentation:Configure workflow schemes Atlassian Support Documentation:Create a project in Jira Cloud
NEW QUESTION # 60
Jenni wants to populate several custom fields of type User Picker (single user). But she does not see any users to select when she starts typing a name. What is Jenni missing?
- A. Product role
- B. Project role
- C. Project permission
- D. Product access
- E. Global permission
Answer: C
Explanation:
The issue described indicates that Jenni is unable to see users when trying to populate aUser Picker (single user)custom field, suggesting she lacks the necessary permission to browse or select users. In Jira Software Cloud, the ability to select users in a User Picker field is controlled by theBrowse Users and Groupsglobal permission or theUser Pickerfield's configuration, but the most relevant factor here is aproject permission (Option B), specifically theBrowse Projectspermission, which determines whether Jenni can see users associated with the project.
* Explanation of the Correct Answer (Option B):
* TheUser Picker (single user)custom field allows users to select a single Jira user from a dropdown or autocomplete list. To see users in this field, Jenni must have permissions to view users in the context of the project, which is typically governed by theBrowse Projectspermission in the project's permission scheme. If Jenni lacks this permission for the project where the field is used, she may not see any users when typing in the field.
* Additionally, the User Picker field can be configured with auser filter(e.g., restricting selectable users to those in a specific role or group). If Jenni does not have access to the relevant project or the users are filtered out, she will not see any users.
* Exact Extract from Documentation:
Configure User Picker fields
The User Picker (single user) field allows selecting a single Jira user. To populate the field:
* The user must have theBrowse Projectspermission for the project to view and select users associated with the project.
* The field can be configured with a user filter (e.g., only users in a specific role or group). If a filter is applied, only users matching the filter are shown.Note: If no users appear in the User Picker, check the user's project permissions and the field's configuration.(Source:
Atlassian Support Documentation, "Configure custom fields")
* Why This Fits: The most likely reason Jenni cannot see users is that she lacks theBrowse Projectspermission for the project, which prevents her from accessing the user list in the User Picker field. Alternatively, a restrictive user filter in the field configuration could be the cause, but this is still tied to project-level access.
* Why Other Options Are Incorrect:
* Product access (Option A):
* Product access (e.g., access to Jira Software or Jira Service Management) determines whether a user can log in to Jira and use its features. However,Jenni is already interacting with the User Picker field, indicating she has product access. Product access does not control the visibility of users in a User Picker field.
* Extract from Documentation:
Manage product access
Product access grants users the ability to use Jira products. It does not control specific permissions like viewing users in fields, which are managed by global and project permissions.
(Source: Atlassian Support Documentation, "Manage product access")
* Global permission (Option C):
* TheBrowse Users and Groupsglobal permission allows users to see other users and groups across Jira (e.g., in user pickers or sharing dialogs). While this permission is relevant for user visibility, it is less likely the issue here, as Jenni's problem is specific to a project's User Picker field, suggesting a project-level restriction rather than a global one.
* Extract from Documentation:
Global permissions
TheBrowse Users and Groupspermission allows users to select users in fields like User Picker. If this permission is missing, users may not see any users in pickers. However, project-specific permissions like Browse Projectsalso affect user visibility in project contexts.
(Source: Atlassian Support Documentation, "Manage global permissions")
* Product role (Option D):
* Product roles (e.g., Jira Software User, Jira Service Management Agent) define access to specific products but do not control permissions for selecting users in fields. This is not relevant to Jenni's issue.
* Extract from Documentation:
Product roles define access to Jira products and are not related to project-specific permissions or field behaviors.
(Source: Atlassian Support Documentation, "Manage product roles")
* Project role (Option E):
* Project roles (e.g., Administrator, Developer) are used in permission schemes to grant permissions. While Jenni might need a project role to have theBrowse Projectspermission, the role itself is not the missing element-rather, it's the permission granted by the role.
Option B (project permission) is more precise.
* Extract from Documentation:
Project roles are used in permission schemes to grant permissions likeBrowse Projects. The permission, not the role, determines whether a user can select users in a User Picker field.
(Source: Atlassian Support Documentation, "Manage project roles")
* Additional Notes:
* If a user filter is applied to the User Picker field (e.g., limiting selectable users to a specific group or role), Jenni might not see users if she or the users are not in the filtered set. This should be checked in the field's configuration (Settings > Issues > Custom fields).
* To resolve the issue, verify Jenni'sBrowse Projectspermission inProject settings > Permissions and check the User Picker field's configuration for restrictive filters.
:
Atlassian Support Documentation:Configure custom fields
Atlassian Support Documentation:Manage project permissions
Atlassian Support Documentation:Manage global permissions
Atlassian Support Documentation:Manage product access
Atlassian Support Documentation:Manage project roles
NEW QUESTION # 61
You created a new project and need to configure notifications.
Managers should be notified when
* Someone mentions them while adding or editing a comment
* The issue assignee or reporter is changed
* Issue links are added or deleted
You assume that users have not turned off any notifications through their Personal settings Identify the two notification events to which managers should definitely be added (Choose two)
- A. Issue Commented
- B. Generic Event
- C. Issue Updated
- D. Issue Deleted
- E. Issue Assigned
Answer: C,E
NEW QUESTION # 62
A custom field was just added to Jira and made available to all issue types and all projects. You want to use the field in your company-managed project. Identify one configuration you must modify.
- A. Screen
- B. Issue layout
- C. Field configuration
- D. Custom field context
Answer: A
Explanation:
To use a newly added custom field in a company-managed project, you must ensure it appears on the appropriate screens (e.g., Create, Edit, View) for the project's issue types. The configuration that must be modified is thescreen(Option B), as the field needs to be added to the screen(s) used by the project.
* Explanation of the Correct Answer (Option B):
* The custom field is already available to all issue types and projects, meaning itscontextis configured globally. To make the field usable in your company-managed project, it must be added to thescreenassociated with the project's issue types (via thescreen scheme). Screens determine which fields are displayed during issue operations (Create, Edit, View), and adding the custom field to the relevant screen ensures users can interact with it.
* Exact Extract from Documentation:
Add a custom field to a screen
To use a custom field in a project, it must be added to the screens used for Create, Edit, or View operations.
To add a field:
* Go toSettings > Issues > Screens.
* Select the screen associated with the project's issue types.
* Add the custom field to the screen.Note: Ensure the screen is part of the project's screen scheme (Project settings > Screens). If the field is not on the screen, it will not appear during issue operations.(Source: Atlassian Support Documentation, "Configure screens in Jira Cloud")
* Why This Fits: Adding the custom field to the project's screen is a necessary configuration to make it usable, as it ensures the field is visible and editable, meeting the requirement to use the field in the project.
* Why Other Options Are Incorrect:
* Field configuration (Option A):
* Field configurationscontrol whether a field is required, optional, or hidden. While you might later adjust the field's behavior (e.g., make it required), the field is already available and does not require field configuration changes to be used initially. Adding it to a screen is the primary step.
* Extract from Documentation:
Field configurations manage field behavior (e.g., required, hidden). Adding a field to a screen is required before configuring its behavior.
(Source: Atlassian Support Documentation, "Configure field settings")
* Custom field context (Option C):
* The custom field'scontextis already configured to include all issue types and projects, so no changes are needed here. Contexts define the projects and issue types a field applies to, and this is already set correctly.
* Extract from Documentation:
Custom field contexts define where a field is available. If a field is already available to all projects and issue types, no context changes are needed.
(Source: Atlassian Support Documentation, "Manage custom fields in Jira Cloud")
* Issue layout (Option D):
* Theissue layoutcontrols which fields are displayed or hidden in the issue view and filter results. While you might later adjust the issue layout to show the field in the issue view, the initial step to use the field is adding it to the screen for Create/Edit operations. The screen configuration is more fundamental.
* Extract from Documentation:
Issue layouts control field visibility in the issue view. Fields must first be added to screens for Create/Edit operations before appearing in the issue layout.
(Source: Atlassian Support Documentation, "Configure issue layouts in Jira Cloud")
* Additional Notes:
* Steps to configure:
* Identify the screen(s) used by the project's issue types inProject settings > Screens.
* Go toSettings > Issues > Screens, select the relevant screen, and add the custom field.
* Configuring screens requiresJira administratorprivileges.
* After adding the field to the screen, you may also configure theissue layoutorfield configuration for additional control, but the screen is the first required step.
:
Atlassian Support Documentation:Configure screens in Jira Cloud
Atlassian Support Documentation:Configure field settings
Atlassian Support Documentation:Manage custom fields in Jira Cloud
Atlassian Support Documentation:Configure issue layouts in Jira Cloud
NEW QUESTION # 63
......
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